Delete your Holix account
You can delete your Holix account and all data linked to it at any time, in the Holix Play app or on this page. Deletion is permanent and can't be undone. Holix Play is published by IORA Teknoloji Geliştirme Ltd. Şti. To delete only some data, see Delete some data.
What is deleted
- Your Holix account: email address and password (we only store a one-way hash of it).
- All profiles: names, birth dates, avatars, uploaded profile photos and PINs.
- Viewing data: watch history, Continue Watching positions, ratings and likes, My List.
- Preferences saved for each profile.
- Trakt connections: the stored Trakt access and any updates still waiting to be sent.
- Sign-ins: sessions on all your devices and TV sign-in codes.
- Links: password reset and account deletion links, and the link between your account and media servers with the Holix plugin.
What is not affected
- Your media servers (Jellyfin, Emby), their content and user accounts. We never store them.
- Data on your devices, such as server addresses and passwords in the Keychain or Ambilight and Home Assistant settings. It stays on the device until you remove the app.
- Your Trakt account. To remove Holix Play from it too, open trakt.tv › Settings › Connected Apps.
- Subscriptions bought through the App Store or Google Play. Deleting your account doesn't cancel them; cancel them in the store.
How long it takes
- Live systems
- Immediately when you confirm. You are signed out on all devices.
- Backups
- Daily database backups are kept for at most 30 days, so your data is gone from them within 30 days. Deleted accounts are not restored.
- Confirmation
- We email you when the account has been deleted. We keep no other copy. Server logs don't contain your email address and are overwritten regularly.
Delete in the app
- Open Holix Play on any device where you are signed in to your Holix account.
- Go to Settings › Account and choose Delete Holix Account (iPhone, iPad, Mac, Apple TV) or Delete Account (Android, Android TV).
- Enter your password and confirm. The app returns to the welcome screen.
Delete on the web
That link is invalid, has already been used or has expired. Links are valid for 30 minutes. Request a new one below.
Enter your account's email address. We'll send you a confirmation link that is valid for 30 minutes.
Check your inbox
If a Holix account uses this address, we've sent it a link. Open the link within 30 minutes and enter your password to delete the account. Didn't get it? Check your spam folder.
Confirm deletion
Enter your Holix account password. Your account, profiles, watch history and all other data listed above will be deleted permanently.
Your account has been deleted
Your Holix account and its data are gone, and you've been signed out on all devices. We've sent a confirmation email. You can close this page.
Delete some data without deleting your account
Holix Play is published by IORA Teknoloji Geliştirme Ltd. Şti. You can delete parts of your Holix Play data and keep your Holix account.
- Watch history and Continue Watching
- In the app: Settings › Account › Clear Watch History (all profiles). Watch history and Continue Watching records in your Holix account are deleted; ratings and My List are kept. Watched marks on your own media server are not changed.
- A profile
- In the app: Manage Profiles (from “Who's watching?” or Settings › Profiles), choose the profile, then Delete Profile. Its history, ratings, My List, preferences, PIN and photo are deleted with it.
- Profile photo
- In the app: Manage Profiles, edit the profile and pick a ready-made avatar instead of the photo. The uploaded photo is deleted from our storage.
- Trakt connection
- In the app on iPhone, iPad, Mac and Apple TV: Settings › Trakt › Disconnect Trakt. On Android, or anywhere: remove Holix Play at trakt.tv › Settings › Connected Apps. The stored Trakt access and pending updates are deleted. Data already sent to Trakt stays in your Trakt account.
- Device sessions
- In the app: Settings › Profiles › Sign out of Holix account ends the Holix session on that device. Deleting your account ends the sessions on all devices.
- On the web
- Email [email protected] from your account's email address with the subject “Delete my data” and say which data to delete. We delete it within 30 days and confirm by email.
- Retention
- Deleted data is removed from our live systems immediately (requests by email within 30 days) and from daily backups within 30 days.
Can't sign in?
If you forgot your password or no longer have access to your email address, write to [email protected], if possible from the address you used for the account. We'll verify that the account is yours, delete it and reply within 30 days.
More about how we handle data: Privacy Policy.